Instant Answers for Frequent Support Questions
Stop spending time answering the same old support questions. Whether it’s a new hire or an end user, the librarian can automatically find and deliver answers to some of your most commonly asked questions. Just upload your support ticket history, and you’re off to the races.
TLDR
- >>Automatically find and deliver answers to common support questions.
- >>Secure and confidential data protection.
- >>Intuitive and easy-to-use interface.
- >>For use by employees or end users.
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HOW IT WORKS
Automating support tickets with your librarian is as easy as 1, 2, 3.
1.
Gather reference materials and upload them to your librarian. Include closed support tickets and any other documentation containing relevant information to support questions.
2.
Your librarian uses its intelligent algorithm to analyze your reference materials, understand the overall context, and identify relevant answers.
3.
Ask your librarian a support question. It will use the reference materials you provided to compile the most logical and accurate answer, and then reply back to you.
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FAQ'S
Spreadsheets: xlsx, xls, csv, google sheets Docs: docx, doc, google doc, pdf
Yes, the libraries related to AI functions and features we offer use HTTPS and gRPC calls, which are encrypted.
You and depending on your iorad account settings, anyone else you give permission to on your team. Please review our terms and policies in full for additional information on data access regarding our AI features.
Your Librarian can help your organization internally and externally depending on your goals. Internally, you can have new support hires use it as a resource to find answers to common questions that come up during their onboarding period. Or make your librarian public facing and let end users access the chat to find answers on their own.
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More Use Cases
Learn about all the other things your librarian can do.
