1. In order to log into the Altea Reservation Desk, enter your user name...

2. And password...

3. This will bring you to the ARD home page. Click on "File"...

4. A dropdown menu will appear with options for creating a PNR...

5. Click on "Calculate and Convert"...

6. A series of handy aids will appear...

7. Click on Tools...

8. These tools are extremely handy for reference during transactions...

9. Click on the link to "Create New PNR"...

10. This link will lead to the flight search option, the starting point for creating a PNR...

11. Each active PNR will be represented by a tab at the bottom of the screen. The "Home" tab will always be at the far left and will bring you back to the main screen...

12. Next are radio buttons that enable you to search for a customer by PNR or Frequent Flyer Number...

13. This highlighted field is where you would enter the desired customer by Locator code, frequent flyer number or surname...

14. Click on the time machine icon to view a list of recently reviewed PNR locator codes...

15. Click on a code to retrieve that customer's PNR...

16. The customer's PNR is displayed. Click on the previous tab to return to that particular screen...

17. Click on the Home tab to return to the main screen...

18. Click on the open PNR again...

19. Click on the 'X' to close that PNR. If any information had been changed, a pop up warning would appear...

20. Click on the "Create New" chevron...

21. Options for creating a PNR appear. Click on the "Retrieve / Modify" chevron...

22. By entering the mandatory information in the highlighted field, this is a fast link to find a customer's file. click on the "More" link for additional options...

23. Click on the "Queue" chevron...

24. Queue options appear. Click on the "Settings" chevron...

25. A link appears for printer option. click on the "calculate and Convert" chevron...

26. Options for various converters appear. Finally, click on the "Tools" chevron...

27. A catalog of helpful tools such as, "Copy PNR" and "Scratch Pad" are contained here...

28. In order to logout, click on the link in the top right corner...

29. After a final reminder to save any changes, click "Sign Out"...

30. You are now signed out of ARD Web.

Interactive tutorial