© 2019 iorad Inc
Can I export tutorials in my account to save offline?
Yes. All of our paid plans allow a PDF export. If you need additional export types (HTML, SCORM, Word, or Video) reach out to learn more about our Enterprise Plan.
Can I delete my account?
Yes, of course. You can delete your account at any time. It’s super simple. Of course, we will be sad to see you go.
What is included in each plan?
Every plan comes with unlimited tutorials. The difference is in the features and what you can do with your tutorial. Here's a feature by feature walk through of what's included in each plan.
What are the editing options for my tutorial?
Can I re-order my steps?
Yep, it’s easy. To re-order a step, just right-click anywhere on the current step in the editor and select “Move Step Ahead” or “Move Step Back.”
Is there an easy way to navigate quickly through steps?
Absolutely. In the editor near the top middle of the editing panel, look for a down arrow next to the step number. Click on the arrow to view a drop-down step list for easy navigation through the tutorial.
Can I record my voice?
This one is our favorite. Next to the tutorial you want to add audio to, simply click on the three dots. Then select audio and “customize audio”. Click go and start recording your own voice.
Can I add a voiceover to my tutorial?
Of course, you can! We also let you generate audio using text to speech from Amazon Polly. It’s the same technology that they use for the Alexa device. Pretty amazing, huh?!
What can I do if my iorad editor isn't acting like its normal awesome-self?
Try clearing your cache. Sometimes when your computer remembers everything else, it confuses iorad.
Can I add quiz questions to the end of an iorad?
We don’t have that functionality; however, you can use any quiz software or even a Google form to create the quiz and link it on the last step of the tutorial using the hyperlink tool.
Is there a mobile capture tool?
The finished tutorial is fully responsive. The learner can view the tutorial on a desktop or any mobile device. To capture a mobile website, re-size the browser to force mobile mode. If it's an ios or android app check out Reflector or AirPlay to cast the mobile device to the desktop & proceed using the iorad desktop capture.
Can I have more than 1 theme?
Starting at the Team Plan Level, we offer the following themes: light, dark, space, and one custom branded theme.
Can I change the color of the highlight box?
Absolutely. That is in Theme settings. On the “Finish” screen, click Theme and change the highlight color right there.
What are the Logo file types you support?
We support SVG, PNG, and JPG. It works best to keep the logo max height to 64 pixels and the background no smaller than 400x300 pixels.
Can I change my default language for my tutorial?
Definitely. Just navigate to the tutorial settings to change the default language.
Can I remove visibility for options like Language, PDF, Share, Duration, Logo, Info icon, and Full Screen from the tutorial player?
You betcha. Select as many or as few options to appear on your personalized tutorial player.
Can I default the tutorial player to view rather than try?
We want you to use the player as it best fits your learner's needs. Choose to default the player to try or view, it’s your choice. You can even choose different default settings for when it’s embedded into a website.
What privacy options are there for an iorad tutorial?
Can I limit my tutorials to be visible only within my HelpDesk site, own website domain, or some other website?
Sure thing. We have the Embed Only privacy option.
Can my tutorial be indexed by Google or other search engines?
If the tutorial is set to “Public” then yes, it can be. However, if it’s set to unlisted, it will not be indexed by the search engine.
Should I buy if I haven't tried the free plan yet?
We don't think so. We believe iorad is the easiest and coolest way to make tutorials but recommend you try it first. Sign Up for the free plan, make some tutorials and when you're ready, come back. We’ll be here.
This is way out of budget, do you have any cheaper plans?
We want everyone using iorad in its full glory. That’s why everything is unlimited. If you have a certain budget that you can’t go over, contact us and we’ll see what we can do. We work with everyone, from single freelancers to fortune 500 companies and affordability should never be an issue.
What is your refund policy?
We want to make sure you are getting your money's worth. If you are not, all we ask is that you contact us and tell us what we are doing wrong and we’ll issue you a refund right away.
Why would anybody buy the iorad Live plan, when the free plan is pretty great?
We think the free plan is great as well. As you can see from above, iorad Live is packed with a ton of goodies, from setting view permissions to a fully customizable player. No quotas. If you don\'t care about this stuff, the Free plan is for you. Stick with it!
Are you serious about the unlimited private and live tutorials?
You bet! Since you are taking a chance on us with your hard-earned money, we think you deserve more.
I only make tutorials once a year, do I need to keep paying every month?
At the start of each billing cycle you get 30 days to create/edit as many private tutorials as you want. If you cancel your subscription (which is a one-click process), your account will remain active but will automatically convert to the Free plan the day before your next scheduled payment. But don't worry, the privacy controls and any custom themes that you have applied to any existing tutorials will remain, as is. If you need to edit the tutorial again, you'll need to either upgrade (at whatever the current rate is) or convert the private tutorial to a public one with the standard iorad theme.
We don't have the budget for co-creator accounts, can we share one account?
We want you to share the iorad experience with everyone you know. It's so easy and affordable you'll be a superhero... at least in their eyes. If you have budget concerns, contact us and we'll see if we can work something out.
Can I host my tutorial on my own server or company website?
Of course! Our Enterprise plan let’s you download the HTML of your tutorial and host it on your own web server. Contact Us to learn more.
What do you do with my credit card information?
We don't store any credit card information on our servers. We use the fantastic folks at Stripe to handle all the credit card processing. They are a certified PCI Service Provider Level 1, which is the most stringent level of certification. Stripe is used by Salesforce, Foursquare, Lyft and thousands of others.
Sounds good so far, but I have a few more questions...
Head over to our general FAQs and your answer may be awaiting you.
I still can't find the answer, how can I contact you?
We're happy to answer any questions you have. If you are logged into iorad, you can start a conversation by clicking the message bubble on the bottom right of this page, or just head over here. Feel free to shout @iorad on twitter.