QShould I buy if I haven't tried the free plan yet?
AWe don't think so. We believe iorad is the easiest and coolest way to make tutorials but recommend you try it first. Sign Up for the free plan, make some tutorials and when you're ready, come back. We’ll be here.
QThis is way out of budget, do you have any cheaper plans?
AWe want everyone using iorad in its full glory. That’s why everything is unlimited. If you have a certain budget that you can’t go over, contact us and we’ll see what we can do. We work with everyone, from single freelancers to fortune 500 companies and affordability should never be an issue.
QWhat is your refund policy?
AWe want to make sure you are getting your money's worth. If you are not, all we ask is that you contact us and tell us what we are doing wrong and we’ll issue you a refund right away.
QWhy would anybody buy the iorad Live plan, when the free plan is pretty great?
AWe think the free plan is great as well. As you can see from above, iorad Live is packed with a ton of goodies, from setting view permissions to a fully customizable player. No quotas. If you don't care about this stuff, the Free plan is for you. Stick with it!
QAre you serious about the unlimited private and live tutorials?
AYou bet! Since you are taking a chance on us with your hard-earned money, we think you deserve more.
QI only make tutorials once a year, do I need to keep paying every month?
AAt the start of each billing cycle you get 30 days to create/edit as many private tutorials as you want. If you cancel your subscription (which is a one-click process), your account will remain active but will automatically convert to the Free plan the day before your next scheduled payment. But don't worry, the privacy controls and any custom themes that you have applied to any existing tutorials will remain, as is. If you need to edit the tutorial again, you'll need to either upgrade (at whatever the current rate is) or convert the private tutorial to a public one with the standard iorad theme.
QWe don't have the budget for co-creator accounts, can we share one account?
AWe want you to share the iorad experience with everyone you know. It's so easy and affordable you'll be a superhero... at least in their eyes. If you have budget concerns, contact us and we'll see if we can work something out.
QCan I host my tutorial on my own server or company website?
AOf course! Our Enterprise plan let’s you download the HTML of your tutorial and host it on your own web server. Contact Us to learn more.
QWhat do you do with my credit card information?
AWe don't store any credit card information on our servers. We use the fantastic folks at Stripe to handle all the credit card processing. They are a certified PCI Service Provider Level 1, which is the most stringent level of certification. Stripe is used by Salesforce, Foursquare, Lyft and thousands of others.
QSounds good so far, but I have a few more questions...
AHead over to our general FAQs and your answer may be awaiting you.
QI still can't find the answer, how can I contact you?
AWe're happy to answer any questions you have. If you are logged into iorad, you can start a conversation by clicking the message bubble on the bottom right of this page, or just head over here. Feel free to shout @iorad on twitter.