Case Study
How Kantata Scaled Interactive Learning While Cutting Production Time by 30%
Kantata, a leading provider of enterprise software for professional services organizations, supports a diverse set of customer education needs across multiple product lines. With over 60 e-learning courses, 300+ demo videos, and a lean internal team, delivering high-quality, up-to-date learning content at scale was becoming increasingly complex to support Kantata's growth.
At the center of this effort is La Dawna Minnis, Senior Instructional Designer at Kantata. With a background in e-learning and content design, La Dawna helps oversee the production of all customer-facing training—from onboarding modules to just-in-time video tutorials. Her goal: reduce production time, improve content consistency, and deliver interactive learning that fits the modern customer journey.
Challenges
Before integrating iorad’s interactive tutorials into their customer education program, Kantata identified several opportunities to scale high-quality, engaging training across its product lines:
Time Intensive Production Cycles
Creating a single training video, from scripting and reviews to editing and final delivery—often took up to six weeks. Outsourcing parts of the process added coordination steps and made it difficult to iterate quickly.
Limited Interactivity in Training Methods
Training was primarily delivered via videos and documentation. Learners could only watch or read. There was no opportunity to click through tasks or practice workflows safely. This lack of hands-on experience limited engagement and learner confidence.
Fragmented Tools and Varied Output
With different team members using a mix of tools like iMovie and Camtasia, which introduced variations in output across training content. Variations in annotations, styles, and transitions reduced content quality and brand cohesion
Resource Heavy Revision Processes
Even minor script changes required re-recording entire videos. The lack of flexibility meant small updates often became time-consuming.
Solution
To address these challenges, Kantata adopted iorad to drive consistency, interactivity, and speed across their customer education workflows.
Streamlined Production, Faster Turnaround
Kantata brought all production in-house using iorad, cutting content creation time by 30%. What once took six weeks can now be done in just three to four.
Unified Editing & Delivery Platform
iorad gave the team a single tool for capturing, editing, and publishing tutorials, removing inconsistencies and simplifying handoffs.
AI Voiceovers for Persona-Based Learning
To support character-driven content, Kantata used iorad’s AI narration feature, assigning voices to key personas across courses.
Risk-Free, Interactive Simulations
For high-stakes workflows like integration setup where learners can’t experiment in live environments, iorad tutorials created safe, click-through simulations.
Always-On Learning for Every Stage
Kantata uses iorad content throughout the customer journey—from formal training to on-demand help. MP4 exports feed a 300+ video library, while embedded tutorials support e-learning modules.
For complex processes, we don’t want users experimenting in live accounts. The tutorials let them practice safely.La Dawna Minnis (Kantata)
Results & Impact
Kantata’s adoption of iorad has transformed their content development workflows delivering agile and scalable support for users across the customer journey.
30% Faster Content Production
iorad allowed the team to iterate and publish faster—eliminating dependency on external editing and reducing rework.
More Engaging, Interactive Learning
With iorad’s simulations, Kantata met demand for more hands-on training—without increasing headcount or needing sandbox environments.
Safe Training for Complex Tasks
iorad simulations helped users understand risky processes—like setting up integrations—before acting in live environments.
The ability to edit something quickly without re-recording has been a huge time saver.La Dawna Minnis (Kantata)
Key Takeaways
1
Kantata's lean team was able to produce high-quality, persona-driven content by consolidating fragmented tools and workflows into one platform.
2
Unified visual styles, narration, and delivery formats helped maintain Kantata's brand integrity and training consistency across multiple product lines and learner touchpoints.
3
For products without sandbox access, iorad tutorials provided a safe, simulated environment bridging the gap between theory and application without exposing users to risk.
4
Kantata’s shift to short, targeted tutorials aligned with how users actually learn solving immediate problems without requiring them to sit through long-form courses.
5
The ability to export tutorials in multiple formats (MP4, embed, step-by-step) meant Kantata could reuse the same content across LMSs, video libraries, and interactive learning tools maximizing reach with minimal rework.
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