
Why a Customer Education Strategy Is Worth the Investment
Learn why customer education is worth the investment and how it can increase engagement, loyalty, satisfaction, trust, and product adoption.
Over 30 million people and 45,000 companies save time and transform training with iorad.
Get startedI love that I can edit the steps after I walk through them with Iorad. That, in addition to the fact that the learner can approach the steps in the way that makes the most sense for them.
It is so easy to use, and there are so many applications for it. We use it as a teaching tool, as an SOP (standard operating procedure) writer, and the ability to pull up the tutorial from within any web-based program is a GAME CHANGER!
I love how easy iorad is to use right off the bat, with no learning time required. It's even easy to do the more advanced things because it's just naturally part of the builder. Iorad speeds up the process tremendously when building tutorials, turning what used to be a cumbersome process with documents and screenshots into something effortless.
I like how easy it is to edit some of the tutorials in iorad. Once I hit record, it captures all the steps I take. It's user-friendly and great for sharing within the organization. I've received a lot of positive feedback from other teams on how we use iorad.
I love how iorad saves tons of time making tutorials. It's really easy to use and quite intuitive. I just need to perform the actions, and iorad captures screens and writes the instructions. I use it on Chrome to capture the tutorials of multiple web platforms like Outlook, Meta, Google Ads, and Google Analytics.
It makes creating directions and then following those instructions very easy. Users can print, follow online, practice on a sandbox platform or actually perform the instructions on the actual application. The users who are following my iorad directions report that they really like the platform.
I love how iorad adds interactivity to our lessons in Airtable Academy, providing a hands-on learning experience for our learners. It's more engaging than just watching a video. Unlike traditional screen recording, iorad gives me time to think about the next step, and I can undo and redo steps in the edit.
Creating guided product training is straightforward, and it's very helpful that I can add narrations so easily.
This platform has cut my daily training time in half! The intuitive software that builds out the step-by-step tutorial as I record is unparalleled - and the teachers LOVE the fact that they have a visual and auditory guide to help them through any tutorial need in a virtual environment.
I make the tutorial, I generate the link and share it with the client, and if they ever loose the tutorial, I can quickly search my tutorials (as long as I label it correctly!) and send the link again.
You can create a tutorial in a few steps and customize it easily.
Not only is it incredibly easy to use, but it is hands down THE BEST tool that we have used to enable customers and internal employees. Support is AMAZING, they actually listen to their customers and add features that we really want. Put it this way...if my company took away IORAD, they would have a mutiny on their hands.
It took me a while to realize that none of the pricey tools I already owned were designed with site tutorials in mind. Our new site caters to an audience who need a bit of extra help navigating, and the guides I can now make in iorad have made these a breeze to put together. All I need to do is browse my site just like I normally would and the iorad extension records my actions. The real magic happens when you hit stop; iorad has the brains to determine which actions are relevant, and which are not, splitting my recording into easy to manage chunks. I can then add text, a voiceover (recorded or automated with Google TTS), then simply publish or export. I made my first site guide in under 25 minutes - something we used to farm out to an agency who would need at least a week to get me something nowhere near the quality of iorad.
I can create simple, easy to follow tutorials all with the clicks of a mouse! The free version is cool, the paid version even better!
Which would otherwise have been spent on traveling for training or recording training videos using traditional video capture tools. The product is very easy to use and enables the creation of interactive training videos for any software application whether that be web or desktop based.
Really strong efficiency/productivity to create and update tutorials ! Impressive support (video call in live from United State with nice guy from the support team as soons as I asked a question from the website)
It's been great. I can put out training tutorials within minutes. They are easy to share with a direct-link as well as be located on the auto-generated website which can be embedded in most platforms. The interactive portion that forces users to actually perform the actions on "simulated" screenshots is amazing.
We have worked closely with iorad to improve upon needed features that we came across, such as adding copyrights to videos. The support team is always super responsive and willing to work with us to help achieve our goals.
I love the software.
Overall, very happy with iorad. The tool is easy to use and we always receive excellent customer service. Highly recommend!
This service took our extremely process-based accounting business to the next level. We were able to make extremely professional tutorials both for internal use, and for our clients. This is absolutely invaluable for training new team members. I recommend Iorad to all of our partners.
Really great; I love it and so do my patrons.
this tool help us to create a new way to learn! Tkx
We use this for new system training and for internal SOPs. We post these FAQs in multiple places, so updating only the one source is invaluable. Creating and maintaining SOPs is also very easy with a walk-through tutorial since steps that needs updating, adding, removing are obvious to spot when you are literally walking through the process again.
This tool has helped me be successful in creating instructional design solutions for my work and for my grad school projects. They are amazing at building customer relations.
It is a great tool to visually walk people step by step through new features without having to manually screenshot each step.
I like how easy iorad is to use; it's very intuitive. The AI voice that goes on top of it is easy to work with. I appreciate that it captures flows, allowing me to go through the process quickly. It's great for sharing, and I've used it to capture what's happening with the customer experience in an online sales funnel and for the day-to-day activities of customer service reps.
I am able to navigate through our portals to show different ways to use our products. The simulations are very easy to complete and provide step by step instructions along with voice commentary. People can watch these simulations and then use them in real-time in their portals.
Iorad is an exceptional tool. I love that it allows me to create simulations that are easy to use and deploy for almost any system, making training rollouts smooth and effective. I've used it across many industries, from IT systems to HR systems, and even in quick-service restaurant settings, including kiosks and back-of-house operations. This feature helps users remember actions by building physical memory and using on-screen anchors.
I appreciate how easy it is to create a tutorial with iorad. I like the help centers that we can create to house the tutorials. Also, the initial setup was super easy. Not having to manually create step-by-step instructions has saved us so much time that we can spend focused on other important things.
I love how iorad helps me write step-by-step agile guides with pictures and voice, making it a quick editable tutorial that I can embed in our product and Support Portal simultaneously. Creating guides is easy, even though the menu can be daunting. It's a huge time-saver.
The tool is easy to use. I can start recording, walk through a configuration, and iorad automatically captures each step. I appreciate how simple it is to blur or pixelate sensitive information, which is especially important when documenting cybersecurity products.
It meets the need of all users!
iorad allows us to recreate multiple guides, simulators and sandbox training environments for our personnel to learn and practice as much as needed.
I've been blown away by my experience with Iorad. I came into my role as an educator about 1.5 years ago and spent the first 6 months making training videos for our numerous systems. Iorad allowed me to have a lot of time back to my own schedule. This also scales really well as we have been able to identify recurring themes that our end-user faces and create a custom approach to training that recognizes common mistakes.
I'm loving the customizability of this extension and how intuitive it is (even more impressive since I am using the free version). This has made my job so much easier and helped my clients immensely.
I submit hundreds of quick walk-through tutorials for our team in manual and this tool will save my TIME! Well done on the languages and voice overs! Love the easy edit features.
Cuts down on so much time creating tutorials and love how they are interactive with our teams. It is also super easy to use so you can jump straight into creating a tutorial.
I am a content developer and trainer for a software company and use iorad all the time! It is quick and easy, and lets you add your own voice to the steps as well! We use it in tandem with our e-training app called Lessonly. You can even record steps on desktop applications not just your browser.
We have a very limited team to support our Salesforce instance of over 300 sales users in Canada. This has freed us up to not have to screenshare and walk users through some standard issues frequently, we can just direct them to our training library and keep moving on improvements!
Many of the administrators and teachers who have asked for support guides with our SIS system, have been very happy with the videos that I have created and sent them. It is a quick way to support staff with a combination of visuals and text.
Customer service has been amazing every single time I have an inquiry or issue.
IORAD has been a very beneficial element to add to our customer service department. The process has been extremely helpful. The customer service at IORAD has been phenomenal
Overall everything has worked great. Our clients love the step by step tutorials as they're easy to follow and read.
Multiple departments have already adopted iorad as their go-to for creating how-to tutorials and documenting processes.
iorad has taken our membership site to the next level. With the tutorials that include a live feature, and audio voiceover, you are able to create seamless steps for users that guarantee they understand what you are trying to teach. We have had amazing customer service, with the rep actually adapting what he has created to give our users the best experience. We communicate with the rep whenever we need anything or have questions.
Their customer service is very responsive and they send me emails updates on new features. Because I was in education, they also asked my input in how they can improve their product for the educational field. Extremely satisfied with iorad.
Great customer support when I have questions. Overall, the product is fantastic. Highly recommended.
this has sped up our internal and client facing learning/training so much. Users love that they can click on things and easily follow through the steps
Easy to use, and my team members really like learning from the tutorials made with this program.
Learn what it’s like to be an iorad customer, directly from the people who use it most.
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“ iorad makes updating our training content a piece of cake, especially in a fast changing environment. I save hours by using the simple screen capture. ”

“ If the level of effort is heavy for the designers, it will always be heavy for the learners. With iorad, both became lighter. ”

“ If someone asked the same question twice, we made an iorad tutorial in 30 seconds, and never had to answer it again. ”

“ With the help of iorad, we reduced production time for creating new trainings down by 30%. ”

“ Other tools would take me 30 minutes to get something usable. With iorad it takes me five. ”
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